What is clickbait?
It’s a marketing tactic intended to draw attention and entice users to click through.
But clickbait is by and large considered a misstep in marketing, intended to mislead and dupe users into clicking spammy content.
So, is it ever acceptable to use clickbait? Read on to find out.
What You’ll Learn:
- What clickbait is
- Why it’s effective
- The case for using clickbait
- When to avoid it
- How to use clickbait the right way
Clickbait gets a bad rap.
Years of overuse and abuse have done a number on its reputation, leading many to ban the practice altogether.
For example, Facebook’s algorithm figured out that its users despise clickbait, leading to the social media giant taking a stand against the practice.
Both legitimate and “fake” news sites have adopted the practice to get more eyes on their content. NPR reports on how Upworthy, the poster-child of clickbait headlines, faced an early demise because of its tendency to overdo the hype and underdeliver the story.
Their story is a perfect example of how NOT to use clickbait.
But clickbait isn’t a new phenomenon, and there’s still a time and place for it in marketing.
What Exactly IS Clickbait?
In its purest form, clickbait is simply content aimed at grabbing user’s attention and enticing them to click.
But over the years, it’s gained a reputation as false advertising.
Tech Crunch defines Clickbait as the act of intentionally misleading an audience about what the content of an ad or news story is, typically through a headline, image, or caption.
You’ve certainly seen examples floating across the web, leading with phrases like “you won’t believe what happens next!” or “this will shock you!”
The problem with clickbait is that it uses a bait-and-switch method. It grabs attention immediately but fails to deliver when a user clicks through. Understandably, this leads to frustration and even resentment on the user’s part.
Take this example:
It grabs attention because, well, it’s weird, and you want to know what it is.
Turns out, it’s just a rock. And that doesn’t quite live up to what the headline promised.
But not all clickbait is bad, and when used correctly can be a powerful addition to a marketer’s arsenal. The difference is in the delivery.
Why Does Clickbait Work?
Clickbait’s continued success comes down to the way people think.
Psychology Today links the success of clickbait to how we as humans forage for information – we always want more.
Our brain releases dopamine to reward us for doing positive actions, and when we click on an interesting headline, we get a shot of that chemical directly into our brains. The words in clickbait headlines prey on that want, compelling us to click so we’ll get that quick shot of dopamine as a reward for giving in to our curiosity.
A joint study was undertaken by the Federal University of Minas Gerais in Brazil and the Qatar Computing Research Institute found the most compelling headlines that exist are the ones that polarize the audience.
The extreme opinions generated the most interest. By introducing information we may not know, the headline compels us to find out more. Clickbait is an easy way to hook a reader from the get-go.
Clickbait also plays into the FOMO effect, or fear of missing out. If you tease someone with information, they’ll naturally need to close the curiosity gap; otherwise, the risk missing out.
Clickbait isn’t an automatic method of getting readers’ eyes on content, however.
If you misrepresent what your content is about in a headline is about, you risk driving our audience away instead of keeping them interested. There are specific instances where clickbait is perfect for catching the audience and reeling them in, and some occasions when it doesn’t work at all.
When SHOULD You Use Clickbait?
There are a few times when a business might look at clickbait as a handy marketing solution.
It’s not a wonder-drug or a quick fix, however. Using clickbait comes with massive expectations for the content to live up to the hype.
Always exercise caution. If you’re unsure if a headline accurately reflects its content or don’t think the quality warrants the hype clickbait could provide, avoid using it altogether.
Generally, clickbait works best in these situations:
Driving Traffic to a Website
Clickbait will drive traffic to your site; after all, it’s designed to entice clicks.
Whether that traffic counts comes down to whether your content delivers on the expectation or not. Again, make sure it delivers on its promise leads to a high-quality page.
The less “salesy” our content is, the more likely the audience will click through to the rest of our content.
Here’s an example from Shopify.
They’re trying to get you to check out their product, but doing it in a way that offers a benefit to users. They’re not asking users to buy; rather, they’re asking them to learn more about their unique solution.
Attempting Viral Marketing
The critical word here is “attempt” since no one can guarantee a piece of content will blow up and get shared all over the internet.
However, smart clickbait can get people wanting to share things.
While it won’t guarantee your post will go viral, it might encourage more people to share it around, giving it wider exposure.
As more people see your content, the chances of it taking off and going viral increase. The eye-catching headline makes it easier to get people reading.
To Share a Message
Value-based marketing isn’t about promoting products and services. It’s about promoting values.
It appeals to user’s emotions and pain points by laying out the unique value a brand brings to the table. Because clickbait often relies on an emotional trigger, it can be well-suited to this kind of marketing.
The side effect of this kind of promotion is that it may increase the audience’s interest in the brand that shared it. Sharing on-brand messages are an excellent way to help a business gain visibility and credibility within an industry.
Here’s an example from Hear.com.
While yes, they are selling a product, they use their teaser text to grab attention (mini computers in your ears! Who wouldn’t want to know more?) and touch on its value proposition in the headline.
When to Avoid Using Clickbait
Too many marketers use clickbait when they shouldn’t.
The result is that the entire concept gets a bad reputation. Clickbait is a tool, and like any other tool, it can help or hinder its users. Clickbait isn’t a bait-and-switch and shouldn’t be used as such.
A lot of the negative press the tactic gets comes from marketers and journalists leveraging it to drive views without a care for the audience’s time investment. Just like there are specific use-cases where clickbait is good, there are some times when a company just shouldn’t adopt it as a marketing strategy.
Some of these situations are:
When You Can’t Deliver on the Headline
People put a lot of value on their time.
They don’t appreciate it when a headline builds them up for something and doesn’t deliver on its promise. If anything, it makes them wary about anything you might offer them.
If you can’t deliver on the hype your headline offers, then we should just avoid it altogether.
When You Have Incorrect or Incomplete Information
It’s tempting to use information that aligns with our values to sell a product. The chances are good that it will even get some clicks and develop a following.
However, if the truth comes out, and it doesn’t align with our content, we lose the trust of every member of the audience we initially converted. If your information is incomplete or blatantly inaccurate, we should avoid clickbait altogether.
While it’s never recommended that you use false information, you may be covering a story as it unfolds or anticipating new developments. If that’s the case, don’t promote clickbait that promises full answers you don’t yet have.
When You Are Trying to Drive Sales
Clickbait isn’t and shouldn’t be used as a sales pitch.
It comes off as disingenuous and gives in to the preconceptions of the audience. Clickbait isn’t the vehicle to drive direct sales. If that’s what you want to do, then your aim should be towards paid ads, not towards creating clickbait content.
Learning the Art of Clickbait
Though the ‘clickbait’ title is relatively new, the actual marketing tactic has been around for years.
While the method and medium of delivery have changed, the content and aim remain the same. Swiped mentions an ad that features a clickbait headline, published in 1927. So, as you can see, clickbait was used way before websites and Google entered the game.
This demonstrates the good side of clickbait. Remember, at the end of the day, it’s simply a marketing tactic aimed at influencing people to buy a product, which marketers have been using since the early twentieth century.
From this ad, we can realize that the art of clickbait is to offer hope and then deliver on that promise. It aims to seize the user’s attention and put their eyes on something of use to them.
Grabbing Attention With Headlines
Successfully using clickbait is all about mastering the art of the headline.
A clickbait headline is one that offers a fun, intriguing, and exciting premise to the reader.
It can come in several different forms, each one focusing on a different part of our audience’s hopes and fears. Marketers understand the use of the term “pain points” when talking about what motivates buyers.
These “pain points” are also present in people’s minds. These are the things that three of the most popular and useful clickbait techniques focus on.
Newsjacking takes a legitimate, newsworthy topic and then adds intrigue and mystery to it.
It’s not a new technique – PR firms have been doing it for decades to get free publicity. As mentioned before, polarizing headlines are sure to get people interested, and including a polarizing issue in a headline will get people wanting to click on your content link.
The general format of the headline goes along these lines:
[Person/Brand/Company] Secretly Mentions to [Person/Brand/Company] What Their REAL Opinion Is Of [Polarizing Topic]
If you adjust the words and change the people or brands, you can create a buzzworthy news title that just needs the blanks filled in.
People don’t expect news to shock them, so when someone or something performs an unexpected action, everyone wants to know about it.
The mainstay of the muckraking journalist since time immemorial, a “shock topic” can cover the taboo societal discussions such as sex, politics, race, and religion – the topics that most experts agree you shouldn’t talk about in polite company.
The general format of these headlines goes:
[Person/Group] Does/Says [Inappropriate Thing] at [Controversial Setting]
The [People Against An Issue] Are Using This Shocking [Photo/Image Of Issue] To [Change Minds/Create Chaos/etc.]
Cliffhangers That Draw Readers In
Cliffhangers, like clickbait, have a bad rap.
Some people like them, some hate them, but regardless of the audience’s opinion on them, they will always want to know more.
A cliffhanger is designed to encourage the reader to click. It offers them a tease of the topic without a satisfactory ending, making them want to click on the link to learn more.
Some standard forms of cliffhanger titles include:
The Things No one Mentions About [Controversial Topic]
[Overhyped Thing] vs. [Other Overhyped Thing] in The World Today
Even if social media and Google have it out for clickbait, it isn’t dead just yet. It just takes a bit more skill to craft and deliver.
The critical concept to keep in mind when developing clickbait is that the hype shouldn’t overreach the delivery. Just like other types of content marketing, the reader shouldn’t feel as though their time was wasted.
Once you accomplish that, you succeed where others have failed in making clickbait a viable marketing strategy.