Remarketing is a big deal for a good reason: it’s highly effective at increasing conversions.
Combined with Google, it’s a tool to be reckoned with.
In this article, I’ll walk you through remarketing with Google AdWords and how to create remarketing lists that get results.
Intro to How to Create Remarketing Lists
If you’ve been reading this blog for any amount of time, you’ll know that we’re big fans of remarketing.
In the simplest terms, remarketing allows brands to reconnect with past visitors to their site.
When a user visits that site, they’ll be cookied (tracked) using a code, so when they visit another place on the web – Google, Facebook, LinkedIn, etc. – you can show them ads in their new location.
For example, if a user visits your page to read a blog post but navigates away without reading or exploring further, many would consider that a lost cause.
But with remarketing, brands can now run ads that appeal to that exact person.
Pretty cool, right? That’s not even the half of it.
The best part is how well it works. According to one study, click-through rates (CTRs) for retargeted display ads can be as high as 10 times better than non-retargeted ads.
That, and the fact retargeted ads offer a whopping 1,046% increase in trademark search behavior.
And did I mention that retargeting can boost ad response by as much as 400%?
So if you’re not already, it’s high time to get excited about remarketing.
Google AdWords Remarketing: How to Create Remarketing Lists
In the hands of Google, the power of remarketing is stronger than ever.
Generally speaking, you have four options when it comes to AdWords:
- Standard remarketing – shows your static image ads to people who’ve previously visited your website via the display network
- Dynamic remarketing – shows dynamic image ads for specific products and services that a visitor has previously looked at
- Remarketing lists for Search Ads (RLSA) – retargets people who’ve visited your site and left to make a Google search.
- Video Remarketing – targets people who have watched your YouTube videos
In this article, we’re focusing primarily on the third option: remarketing lists for search ads (RLSA),
As Google explains it, this is a “feature that lets you customize your search ads campaign for people who have previously visited your site, and tailor your bids and ads to these visitors when they’re searching on Google and search partner sites.”
So for example, if someone visits your site and leaves without completing a purchase, you can show them ads through as they search on Google – regardless of if their search is related to your product.
But to target those people specifically, you need to create a set of requirements to be met before an ad is shown. We do that through remarketing lists.
Before You Create Your Remarketing List…
Your remarketing list is only one aspect of your campaign. And before you begin to build, you need to have a few things nailed down.
The first being your campaign goal. To identify the proper audience, you need a goal in mind. Remarketing works great for plenty of objectives, including:
- Retarget those with abandoned shopping carts in order to complete the purchase
- Up-sell or cross-sell existing customers with related items in ads
- Stay in mind while customers shop for other options
- Advertise new products or features to old customers
And the list goes on. Whatever your end goal is, make sure you’re not targeting those who visit your website simply for the sake of running ads. Know the action you desire from them – it will inform your ad creative and overall strategy.
You can identify these goals and set them up in Google Analytics. That way, all goals (conversions) met will be included in your reports.
Next up, you’ll need to identify the audience you’re trying to target. This will be based on the goal you identified, and how well each visitor meets certain criteria.
Some questions to ask yourself are:
- Have they made a purchase in the past?
- Which page did they visit?
- How many pages did they visit?
- How long were they on the site?
- Are they in your target demographic?
For example, if your goal is to cross-sell existing customers, you would want to target an audience that has visited a specific product page.
On the technical side, you’ll need to add Google’s remarketing tag to your website pages. This is a small snippet of code that allows Google to track the visitors that come to your page. Without this step, remarketing simply can’t work.
For more information on the tag and how to install in on your site, click here.
Once you’ve decided on a goal and which audience will most likely meet that goal, you can move on to the actual list setup.
How to Create Remarketing Lists in Google AdWords
When it comes to creating remarketing lists in Google, there are two options:
- Create a segment, and then use the segment as an audience list.
- Create an audience list inside the admin section of Google analytics
How to Create Remarketing Lists Option 1: Create a Segment
Let’s start with option one.
In Google lingo, a segment is a subset of your Analytics data:
“For example, of your entire set of users, one segment might be users from a particular country or city. Another segment might be users who purchase a particular line of products or who visit a specific part of your site…Segments let you isolate and analyze those subsets of data so you can examine and respond to the component trends in your business.”
To set up a segment for your remarketing list, head to your Google Analytics page and navigate to the Audience Overview section in the left-hand column.
Once there, click Add Segment. The next screen will pull up a list of default segments available for anyone to use and can be useful for those just starting with remarketing lists. You’ll see lists such as:
- Multi-session users
- New users
- Organic traffic
- Paid traffic
Of course, you also have the option to create your own segment. To do so, click the +New Segment button.
The next screen will prompt you to create the parameters of your segment. You can target users by demographics, technology, behavior, traffic sources, etc., as well as two advanced options: conditions and sequences.
A condition lets you include sessions from users based on your own requirements, and a sequence lets you include particular actions in a particular order.
For example, using a condition we can create a segment to target users who visited a certain page but didn’t convert. This could then target people that have visited a webinar registration land page but didn’t end up registering, those that visited a product page but didn’t buy, etc.
Once you click Conditions, you’ll be taken to a new screen. Start by entering in a name for your segment at the top.
Under Filters, select users. Then, in the add content drop-down, select “page” and enter the details for the page you’re targeting.
On the right side of the page, you’ll see the option to click AND. Click it to add an additional parameter. In this case, to target ads to users who haven’t converted you would enter in “goal sessions per user = 0.”
Now you’re ready to save your segment. Afterward, you’ll be taken to an overview page.
From the drop-down at the top, select Build Audience. You’ll be taken to the Audience section of AdWords, where you can name and save your segment as an Audience.
How to Create Remarketing Lists Option 2: Create an Audience
This route is a little more direct.
You’ll begin, again, in your Google Analytics dashboard. Here, click Admin and navigate to the property (account) you’re creating the audience for.
Locate the Property column and click Audience Definitions > Audience. Click New Audience.
On the next screen, you will see that Google suggests some of your new audience data. Your preconfigured options are:
- Smart List – a remarketing list created by Google designed to generate the highest conversions (this a good place for beginners to start)
- All users – all users on your site
- New users – users who have conducted only one session on your site
- Returning users – users who have conducted more than one session on your site
- Users who have visited a specific section of your site – to enable, click the edit button and enter the URL of the page you would like to track
- Users who completed a goal conversion – to enable, click edit and select a goal from the dropdown menu (you will have had to previously configured Analytics Goals)
- Users who completed a transaction – included users with more than zero transactions
You can also choose to create a new audience without the aid of Google’s preconfigured lists. To do so, select Create New. You’ll be taken a screen identical to the one you used to create a new segment.
Applying Your Remarketing List to Your AdWords Campaign
Once you’ve created the list, it’s time to make it part of your campaign.
If you’re using the list for a Display campaign, navigate to that campaign and click +Add Group.
Then, locate the targeting section and click the “Interests & remarketing” bubble. Click the drop-down, and select remarketing lists to locate the list you just created.
For a search campaign, navigate to the campaign of choice and select the Audiences tab. Click +Targeting to add the list and adjust your campaign bids.
Optimizing Your Remarketing List
That wasn’t so bad, right?
Creating remarketing lists itself pretty intuitive, once you know the parameters, pages, and behaviors you’re targeting.
That said, creating an entire strategy requires a knowledge of bids and keywords.
Google recommends the following strategies when creating your lists:
- You can optimize bids for your existing keywords for visitors on your remarketing lists. For example, you can increase your bid by 25% for those who previously visited your website in the last 30 days. Or, you could show a different ad to site visitors who have placed items in a shopping cart but have not purchased them.
- You can bid on keywords that you don’t normally bid on just for people who have recently visited your site, or have converted on your site in the past. This can help you increase your sales. For example, you could bid on more broad keywords only for people who have previously purchased from your site.
Beyond bidding and general setup, you’ll want to continuously test and optimize your ad for best results. To do so, keep the following in mind:
- Test your creative – test your call-to-action (CTA), images, text, and headlines to see which version earns the most click throughs
- Use frequency capping – this will limit the amount of times a user sees your ads each day. This will also need to be tested – you don’t want to fall into the annoying category, but you do want maximize exposure. A low cap could severely limit the amount of interested customers who see your ad
- Combine different interest categories – Google allows you a lot of leeway when it comes to the categories you can target. For example, you can try different cookie lengths. Try showing ads to people that visited between 7 and 30 days ago and people that visited 30 to 60 days ago.
- Set up conversion tracking in Google Analytics to track how well your ads are converting
How to Create Remarketing Lists: Create Your Own Remarketing List
These days, remarketing is one of those marketing tactics you can’t afford not to use.
So use it. Figure out what goals you wished previous site visitors had met, and get to work with Google AdWords.
I promise you, you’ll be glad you did.