With over 20 years of executive leadership experience, Matthew Kropp has built and scaled high-performing client service and customer success organizations that deliver exceptional experiences, strengthen retention, and drive growth.

Most recently, as Chief Client Officer at NP Digital, Matthew led the client services division, overseeing enterprise account management, client strategy, and operational delivery. He implemented a modern engagement model that improved satisfaction, increased retention, and accelerated revenue growth while helping the organization scale efficiently through strong leadership development and process optimization.

Previously, as EVP and Managing Director at iProspect, Matthew managed five regional offices and led more than 250 employees. He guided multiple acquisition integrations, aligned cross-functional teams, and maintained 100% client retention through major transitions.

Across roles at NP Digital, iProspect, Covario, and iCrossing, Matthew has consistently built customer-centric organizations that combine strategy, technology, and talent to elevate client outcomes. He has improved Net Promoter Scores, expanded multimillion-dollar partnerships, and created scalable systems that connect performance to business value.

Matthew now brings his leadership, energy, and client-first approach to Ignite Visibility and help drive its next stage of growth.